Over the past year, we have been working to make our services better for you.
We are improving how we use information, systems and feedback. This helps our staff find the right information more quickly and support residents in a better way.
We’ll understand you better: our resident census helps us learn more about the people who live in our homes. This helps us plan services that meet different needs.
We’ll respond to you more clearly and communicate: new systems are helping staff manage things like complaints, compliments, information requests and anti-social behaviour. This should help residents get clearer updates and better follow-up.
We’ll listen to your feedback: our new anti-social behaviour system includes a way for residents to give feedback. This helps us understand what is going well and what we need to improve.
We’ll spend more time helping you: some new tools are saving staff time by making paperwork quicker. This means staff can spend more time supporting residents.
We’ll use your information safely: we are improving how we check and manage the information we hold. This helps us keep information accurate, safe and useful.
We’ll use better information: we are looking carefully at future systems to make sure they give good value and help improve services for residents.
Our approach is about making services clearer, quicker and more joined up. Together, it helps us build stronger services that put residents first.
