We understand how frustrating it can be when something in your home isn’t working properly. But before you consider using a no-win, no-fee solicitor to make a disrepair claim, it’s important to know the risks and how to protect yourself.

What Are No-Win, No-Fee Claims?
These are legal claims made through solicitors who say you won’t pay unless your case is successful. They often advertise online or through leaflets, offering to help tenants claim compensation for repairs not carried out.

What You Might Not Know
If you make a claim and Cornerstone has already completed the necessary repairs, or if we were never made aware of the issue, you could be liable to pay the solicitor’s fees yourself. This can be expensive and stressful.

Solicitors may still charge you if they believe your case wasn’t strong enough even if you thought it was “no-win, no-fee.”

What You Should Do First
1. Always report repairs directly to us first.
We can’t fix what we don’t know about. If you don’t tell us, we can’t help and it could affect your legal rights later.

2. Give us a chance to resolve the issue.
We’re committed to keeping your home safe and well-maintained. Most problems can be sorted quickly once we know about them.

3. Keep records.
Note when you reported the issue and what response you received. This helps us and you track progress

We’re Here to Help
If you’re unhappy with how a repair has been handled, please speak to us. You can also make a complaint, and we’ll work with you to resolve it.
Call us: 01392 273462
Email: repairs@cornerstonehousing.net