Same number but different times

When you call 01392 273462 (Option 1)

Monday–Thursday: 4:00pm – 9:00am

Weekends & Bank Holidays: Friday 3:30pm – Monday 9:00am Includes all public holidays

These changes are designed to ensure you continue receiving reliable support whenever you need it outside of standard working hours.

Out of hours should be used for the following:

An emergency call out is something which has the potential to:

• cause danger to someone’s health and safety or
• cause immediate serious damage and destruction to a property, home or building

See the Tenant Handbook for more information on what is classed as an emergency and what is classed as routine.

Please note you may be charged if the call out is found to be non urgent.

Outside of these times, please report all repairs 01392 273462 (Option 1)