What is a Personal Emergency Evacuation Plan?

We want all our residents to feel safe in their homes, especially in the event of a fire or emergency.

What is a Personal Emergency Evacuation Plan?
It’s a plan designed to help residents who may have difficulty evacuating during an emergency. This could be due to:

• Mobility issues
• Sensory impairments (e.g. hearing or vision loss)
• Health conditions
• Memory issues
• Substance use
• Temporary conditions like injury or pregnancy

How Does It Work?
If you think you might need help evacuating, we’ll work with you to create a simple plan that includes:

• The safest route out of your building
• Who can help you (family, neighbours, carers)
• Any equipment you use (like a walker or oxygen tank)
• What to do in an emergency

We’ll also offer a person-centred fire risk conversation to better understand your needs.

How to get a Personal Emergency Evacuation Plan
We will ask you about this if you are a new tenant, you can also request this at any time by contacting us directly via our customer service team. If your needs change, even temporarily, let us know so we can update your plan.