We want every Cornerstone home to be a safe, warm, and healthy place to live. That’s why we’ve updated our damp and mould process to reflect the new legal requirements under Awaab’s Law, which came into effect from 27 October 2025.
What Is Awaab’s Law?
Awaab’s Law was introduced following the tragic death of two-year-old Awaab Ishak, who died due to prolonged exposure to mould in his home. The law sets strict time limits for social landlords to investigate and fix health hazards starting with damp and mould.
What’s Changing?
From October 2025, we must:
- Investigate reported hazards within 10 working days
- Respond to emergencies within 24 hours
- Provide a written summary of findings within 3 working days
- Complete necessary works within 5 working days
- Start any additional works within 12 weeks
- These timescales are now legally enforced, and we’re committed to meeting them.
How to report damp and mould in your homes
All problems with your home should be reported as soon as possible, this allows us to intervene at an early point.
Please give us clear information on the damp and mould within your property, the following information will help us assess the situation quicker.
- The room and locations of the damp and mould
- How long it has been within the property
- Pictures of the area affected
- If anyone in the household has health conditions or vulnerabilities.
You can report damp and mould in the following ways:
Call us 24/7: 01392 273462 (Option 1)
Email: repairs@cornerstonehousing.net
Online: Use our repairs form during office hours (Monday–Friday, 9am–5pm any reports outside this time frame should be made to our out of hours service)
In person: To any Cornerstone employee