We’re excited to share our brand-new Customer and Communities Strategy, which outlines how we’ll work with residents and communities over the next five years to improve services, strengthen neighbourhoods, and ensure every voice is heard.

This strategy is built around what matters most to you and your feedback from surveys, consultations, and conversations shapes it.

Our Promise: We CARE
Our approach is simple and meaningful. We CARE:
• Connect – Listening and working with residents, communities and partners
• Adapt – Changing how we gather feedback and deliver services to meet diverse needs
• Respond – Taking action on what matters and doing what we say we’ll do
• Empower – Supporting residents to have a voice and thrive

What You Can Expect

Over the next five years, we’ll:
• Be more visible in your communities through walkabouts, action days and events
• Improve services like anti-social behaviour handling, complaints, and communal cleaning
• Use resident data to tailor support and services to individual needs
• Strengthen partnerships with local organisations to offer more help and opportunities
• Make it easier for you to get involved and hold us to account

We’ve identified priority neighbourhoods and community development areas where we’ll focus our efforts first, based on your feedback.

How You Can Get Involved
• Join our Resident Engagement Panel
• Take part in local events and consultations
• Share your views through surveys and listening sessions

The full strategy will be published on our website by the early  2026.