Improving how we tackle anti-social behaviour

In surveys residents said we need to improve how we deal with Anti-social behaviour.

So, earlier this year, our Resident Engagement Panel reviewed how we deal with anti-social behaviour. As a result, we’ve made some important changes to improve the way we manage cases and support our communities.

What’s New?
We are going to improve our communication with you where anti-social behaviour has been raised with us. In early 2026 we will be using a new IT system and process to help us better manage your case and make sure we keep you updated.

Here’s what else we’ve put in place:

• Estate walkabouts: Housing Officers will now do estate walkabouts twice a year in the spring and autumn, which will be alongside other services like the police. These will be advertised on our website so residents can join us.
• Stronger action: We’ve appointed a Community Safety Lead to take prompt legal action where needed in serious cases.
• Better security: CCTV cameras have been installed on some estates where we get more reports of anti-social behaviour. These are checked monthly to make sure they’re working and to review any footage of anti-social behaviour.
• Community engagement: Daily drop-ins are available at Western Way, and we’re attending more community events, with plans for more action days.
• Working together: We’re teaming up with the police, social services, and other partners to tackle anti-social behaviour together. We do this at multi-agency meetings, events and visits to residents.
• Cleaner environments: Housing officers are helping to deal with litter, fly-tipping, and graffiti as part of anti-social behaviour management.
• Mediation support: We’re promoting mediation services, because it empowers people to help resolve their own disputes and maintain relationships with neighbours.
• Clearer processes: Our new system will enable us to share target dates with residents so they know what to expect and when.